Frequently Asked Questions
Everything you need to know about shopping with detroitrain.
How long will it take to receive my order?
Standard shipping typically takes 3 to 7 business days within the continental US. You will receive a tracking number via email as soon as your package departs our warehouse.
What is your return policy?
We offer a 30-day return window for most items in their original, unused condition. Please contact our support team to initiate a return and receive a prepaid shipping label.
Do you offer international shipping?
Currently, detroitrain ships to addresses within the United States and Canada. We are working on expanding our logistics to support more international destinations soon.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), as well as digital payment options including PayPal, Apple Pay, and Google Pay.
How can I track my package?
Once your order is shipped, you will receive an automated email containing your tracking link. You can also log in to your account dashboard to view real-time status updates.
Are the products on detroitrain authentic?
Yes, we guarantee that all products sold on our platform are 100% authentic and sourced directly from authorized distributors and manufacturers.